Part-Time Hospitality Specialist

About the role

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

Responsibilities

• Responsible for the efficient and courteous operations of the front desk.
• Responsible for checking guests in/out.
• Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction.
• Check online travel agents for rental inbound.
• Run reports and correct errors before guest check-in.
• Prepare night audit daily, and respond to any online reviews.
• Answers and transfers call from the switchboard using proper telephone etiquette.
• Having the ability to answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow-up calls to all guest’s issues.
• Sends confirmation letters to owners/guests as needed.
• Makes rental calls to notify owners whether their villa has been rented or not.
• Coincides with all other departments to ensure a smooth response to guest’s requests.
• Processes all incoming revenue from all departments daily.
• Opens and closes the credit card machines and cashier audit reports.
• Balances out cash drawer, processes advance deposits when making reservations, and collects money and posts transactions from other departments.
• Daily post office and banking runs.
• Performs any other inventory management changes as directed by the supervisor or manager.
• Prepares check-in packets for the upcoming week, orders office supplies as needed.
• Enters maintenance and service requests in SPI promptly.
• Blocks RCI points for unpaid accounts.
• Manages RCI banking, membership changes, and cancellations.
• All other duties as assigned.

Qualifications

• A high school diploma/GED is preferred.
• Prior experience in a hospitality or customer service role is preferred.
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure are required.

Benefits

• Competitive Salary
• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• 401(k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

Pay

Details of pay will be provided in the official job description upon hire.

Schedule

The schedule for this position will be provided in the official job description upon hire.

Skills

• Highly motivated and customer-focused
• Excellent communication and interpersonal skills
• Attention to detail
• Ability to work under pressure
• Knowledge of hotel operations and procedures

Benefits

• Competitive Salary
• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• 401(k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

Capital Vacations is an Equal Opportunity Employer

We celebrate diversity and support an inclusive workplace!