Part-Time Healthcare Customer Care Agent

About the Company

For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has delivered dental discount solutions as its core competency. Today, Careington offers a growing portfolio of 150+ health, wellness, lifestyle, and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also provides full-scale administrative services, including customer service, licensed enrollment, claims administration, and individual and group billing. The U.S.-based Customer CARE team supports 30 million members and thousands of clients nationwide.

About the Role

As a Part-Time Customer Care Representative, you'll create a positive experience for customers by answering inbound calls, providing helpful information, and resolving concerns with efficiency and care. You will use clear communication, active listening, and basic problem-solving skills to support customer needs while maintaining a friendly and professional tone. This position contributes to the organization’s commitment to high-quality service by ensuring each interaction is handled accurately, courteously, and with a customer-first mindset.

Responsibilities

• Take ownership of customer concerns through resolution and ensure a positive experience.
• Escalate complex or high-priority issues to appropriate teams when necessary.
• Document all customer interactions, resolution steps, and case notes accurately in CRM systems.
• Meet or exceed performance metrics, including quality scores, schedule adherence, after-call work (ACW), and average handle time (AHT).
• Collaborate with peers, supervisors, and support teams to resolve customer issues and improve processes.
• Participate in coaching sessions, quality calibration, and training initiatives.
• Efficiently navigate up to six software applications across multiple monitors while managing inbound calls.
• Utilize Microsoft Office Suite (Word, Excel, Outlook) daily to support customer interactions and internal operations.
• Maintain a professional, patient, and helpful phone demeanor to build strong customer relationships.

Requirements

• Must reside in the Dallas Metroplex and work onsite at 6435 Flyers Way, Frisco, TX 75033.
• Work Monday through Friday, on-site, for up to 28 hours per week between 8:00 a.m. and 5:00 p.m. (after the first week of training).
• First week of training: 8:30 a.m. to 5:00 p.m.
• Use a wired headset provided by the company.
• Must pass a drug screen and background check.
• Prior call center experience is preferred but not required.
• Bilingual proficiency in Spanish is a plus and may qualify for additional compensation.

First 5 Weeks of Employment

• Initial Product Training: Must attend from 8:30 a.m. to 5:00 p.m. during the first 6 to 7 days.
• Weeks 2 through 5: Participate in live customer calls during your part-time shift with tenured Customer Care staff assisting you and using the TEAMS IM tool.

Pay

Hourly pay begins at $18.25 per hour with opportunities for raises during your initial six months of employment. Bilingual in English and Spanish? You may qualify for increased hourly pay following evaluation.

Benefits

• Paid time off accrual and 11 paid holidays per calendar year for part-time employees.
• Access to DialCare virtual medicine/wellness program at no cost (first day of the month following your 60th day of employment).
• Access to a 401(k) plan with Fidelity after 90 days of employment.
• Clear pathways for career advancement within the Call Center and Careington, including opportunities to move to full-time.
• Semi-monthly paydays on the 15th and last day of each month.