Part-time Guest Relations Associate

Key Responsibilities

• Greet and assist guests with warmth, professionalism, and discretion
• Provide directions, answer questions, and offer support to grieving families and attendees
• Monitor service areas to ensure a peaceful and respectful environment
• Aid with seating, floral arrangements, and program distribution
• Communicate effectively with funeral home staff to coordinate service details
• Handle guest inquiries with patience and sensitivity in emotional situations
• Operate basic electronic equipment such as telephones and photocopiers
• Adhere to company policies, procedures, and safety protocols
• Perform basic housekeeping duties, including tidying service areas and replenishing supplies
• Attend required training sessions and guest relations meetings

Required Skills & Abilities

• Strong interpersonal skills with the ability to remain calm and supportive in emotional settings
• Excellent communication and problem-solving abilities
• Professional appearance and demeanor
• Ability to quickly learn and operate basic electronic systems
• Empathy and discretion when interacting with grieving families and guests

Required Education & Experience

• Prior customer service or hospitality experience preferred
• High school diploma or equivalent required
• Training provided; willingness to learn and adhere to company standards

Work Environment

• Primarily indoors at funeral homes and centers
• Frequent standing, walking, and light lifting (up to 35 lbs., such as chairs, floral arrangements, or supplies)
• Must be able to assist guests with mobility needs as necessary
• Interaction with grieving families and guests in a respectful and supportive manner
• Flexible scheduling, including evenings and weekends, based on service needs
• Hours are not guaranteed
• Participation in ongoing training, guest relations meetings, and adherence to workplace policies and procedures

Work Perks + Benefits

• 401(k) matching
• Employee Discounts
• Wellness Reimbursement program