Customer Relations Associate (Part Time)

Performs various customer service activities, including greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, and providing information and direction to customers.

Responsibilities

• Secure all firearms brought into the store with trigger locks.
• Check in all vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for all customers.
• Greet all customers as they enter the store in a friendly and outgoing manner.
• Handle customer merchandise returns; complete refund/exchange paperwork.
• Sort returns by category and return to proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer all incentive and reward programs.
• Remain product knowledgeable.
• Remain aware of advertised sales.
• Keep work area clean, neat, and well stocked with supplies.
• Follow all company policies and procedures.
• Provide a legendary experience for every customer, every time, by assisting customers in making buying decisions by:
  • Identifying and evaluating customers' needs
  • Making product recommendations based off this analysis
  • Promoting programs including, but not limited to, CLUB Membership, VOC, and In-Store Pick-up
• All other duties as assigned.

Qualifications

• Minimum degree required: High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner to customers and other associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.

Physical Requirements

• Constantly stand and/or walk during shift.
• Constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures.
• Occasionally work in noisy environments.
• Light work that includes constantly lifting and moving objects up to 20 pounds, and occasionally moving and lifting objects up to 100 pounds or more (utilizing a team lift as needed).

Benefits

• Enjoy discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!