Part-Time Customer Relations Associate

About the role

The Customer Relations Associate performs various customer service activities, including greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, and providing information and direction to customers.

Responsibilities

• Secures all firearms brought into the store with trigger locks.
• Checks in all vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer merchandise returns; completes refund/exchange paperwork.
• Sorts returns by category and returns them to the proper area.
• Sells appropriate hunting and fishing licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable and aware of advertised sales.
• Keeps work area clean, neat, and well-stocked with supplies.
• Follows all company policies and procedures.
• Provides a legendary experience for every customer by:
  • Identifying and evaluating customers' needs.
  • Making product recommendations based on this analysis.
  • Promoting programs including, but not limited to, CLUB Membership, VOC, and In-Store Pick-up.
• Performs all other duties as assigned.

Requirements

• Minimum: High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized point-of-sale register system.

Physical Requirements

• Constantly stand and/or walk during shift.
• Constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Occasionally ascend or descend ladders, stairs, or ramps.
• Occasionally work in low or high temperatures.
• Occasionally work in noisy environments.
• Light work that includes constantly lifting and moving objects up to 20 pounds; occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental and vision benefits.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays and paid vacation.
• Bass Pro Cares Fund.
• Additional benefits available.