Part-Time Guest Experience Specialist
About the location
A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic.
What are we looking for?
- A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
- Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
- A collaborative team player who actively supports and encourages colleagues to achieve shared success
- A true storyteller- your descriptions and information regarding knowledge of places, restaurants, culture and art are engaging and capture the guest’s attention
- A positive and solution-oriented problem-solver, responding confidently to the unexpected and adapting quickly to changing needs
Job responsibilities
- Use your authentic personality and local knowledge to create memorable guest experiences, proactively exceeding guest expectations with exceptional service
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests and reservation requests/changes whenever possible and promptly resolving complaints with empathy
- Attend to details that elevate every tour and interaction, collaborating as needed with other departments and accurately posting charges to guest folios
- Book tours in Key and manage all confirmation details, communicating clearly and warmly via phone, chat, and email
What will it be like working for us?
- Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience.
- We are dedicated to elevating every interaction through continual innovation and the highest standards of service.
- We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity.
- Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do.
- Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask!
Benefits
- Free and discounted stays at over 135 Four Seasons locations worldwide
- Global growth opportunities
- Food & beverage and spa discounts
- Complimentary employee parking
- Comprehensive training & development
- 401(k) Retirement Plan
- Sick leave pay
- Competitive pay: $25.89 hourly
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf