Guest Experience Specialist
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting. Given text: Additional Information Job Number26116097 Job CategoryRooms & Guest Services Operations Location170 4th Ave N, Nashville, Tennessee, United States, 37219VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Pay Range: $17.75-$18.25 per hour POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. We need to remove boilerplate: EEO, equal opportunity, etc. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the paragraph about equal opportunity and the Courtyard brand description? The brand description may be considered part of the posting but not boilerplate? It's somewhat promotional but still part of posting. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The brand description is not necessarily boilerplate; it's part of the company description. Might keep it? However, we need to decide sections. We have: - Pay Range: $17.75-$18.25 per hour => Pay section. - ScheduleFull Time => Schedule section. - Location: we could include maybe in a short
but not as heading. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and maybe job number in a short paragraph. - POSITION SUMMARY: that's like About the role? Could be "About the role" heading. - PREFERRED QUALIFICATIONS: includes Education, Related Work Experience, Supervisory Experience, License or Certification. That could be Requirements or Qualifications. The instruction: Use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have content for: - About the role (POSITION SUMMARY) => yes. - Responsibilities: maybe we can extract from POSITION SUMMARY details about duties: delivering services, processing operational needs, addressing guest requests, completing reports, delivering quality meals, sharing highlights, etc. Also mention moving around, physical demands. Could be responsibilities. - Requirements: maybe the "critical to success" list: creating safe workplace, following policies, maintaining confidentiality, protecting assets, upholding quality standards, ensuring uniform/professional appearance/communications. Also physical demands: on feet, moving, lift up to 25 lbs, etc. Could be requirements. - Qualifications: PREFERRED QUALIFICATIONS (Education, experience, supervisory, license). Could be Qualifications. - Skills: maybe not explicitly listed; we could infer but better not to create unless explicit. The instruction: Prefer a few substantive sections over many thin ones. So we could combine some. - Benefits: not mentioned besides maybe none. No benefits described. So we should not create Benefits section. - Pay: we have Pay Range. - Schedule: we have ScheduleFull Time. Thus we can have sections: About the role, Responsibilities, Requirements, Qualifications, Pay, Schedule. We need to output HTML fragment with
headings and - for lists,
for prose.
We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting.
Let's extract details:
From POSITION SUMMARY:
- Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.
- Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay.
- Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset.
- They are empowered to move about their space and do what needs to be done.
- Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
- Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
- Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
We need to split into sections.
About the role: maybe first few sentences about role purpose.
Responsibilities: list of duties: delivering wide range of services, processing operational needs, addressing guest requests, completing reports, delivering quality meals, sharing highlights of local area, moving about space, etc.
Requirements: critical success factors: safe workplace, follow policies, maintain confidentiality, protect assets, uphold quality standards, ensure uniform/professional appearance/communications, physical demands (on feet, moving, lift up to 25 lbs, etc.)
Qualifications: Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None.
Pay: Pay Range: $17.75-$18.25 per hour.
Schedule: Schedule: Full Time.
Also location and job number could be in a short
at top.
We must not repeat the job title as heading. The job title is Guest Experience Specialist (implied). Not needed.
We must not include boilerplate EEO etc. So we remove the paragraph about equal opportunity and the Courtyard brand description? The brand description may be considered not boilerplate but maybe it's fluff. However it's still substantive info about company. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The brand description is not those. It's part of the posting but could be considered "About the company". Not a required heading. We could include it as a short paragraph under About the role or maybe as a separate section like "About the company". But we only have allowed headings list; we could add a
after the headings. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for those sections. It doesn't say we cannot add other headings, but better to stick to those. We could incorporate the brand description into About the role as prose.
Thus we will produce:
Job Number: 26116097. Location: 170 4th Ave N, Nashville, Tennessee, 37219. Schedule: Full Time. Pay Range: $17.75-$18.25 per hour.
Then sections:
About the role
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done.
Responsibilities
- Processing operational needs
- Addressing guest requests
- Completing reports
- Delivering quality meals
- Sharing the highlights of the local area
- Making transactions feel like part of the guest experience
Requirements
- Creating a safe work place
- Following company policies and procedures
- Maintaining confidentiality
- Protecting company assets
- Upholding quality standards
- Ensuring uniform, personal appearance, and communications are professional
- Being on feet and moving around (stand, sit, or walk for extended time)
- Taking a hands‑on approach to work: move, lift, carry, push, pull, and place objects ≤ 25 lb without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Performing other reasonable job duties as requested
Qualifications
- Education: High school diploma or G.E.D. equivalent
for prose. We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting. Let's extract details: From POSITION SUMMARY: - Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. - Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. - Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. - They are empowered to move about their space and do what needs to be done. - Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. - No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. - Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). - Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time. We need to split into sections. About the role: maybe first few sentences about role purpose. Responsibilities: list of duties: delivering wide range of services, processing operational needs, addressing guest requests, completing reports, delivering quality meals, sharing highlights of local area, moving about space, etc. Requirements: critical success factors: safe workplace, follow policies, maintain confidentiality, protect assets, uphold quality standards, ensure uniform/professional appearance/communications, physical demands (on feet, moving, lift up to 25 lbs, etc.) Qualifications: Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None. Pay: Pay Range: $17.75-$18.25 per hour. Schedule: Schedule: Full Time. Also location and job number could be in a short
at top. We must not repeat the job title as heading. The job title is Guest Experience Specialist (implied). Not needed. We must not include boilerplate EEO etc. So we remove the paragraph about equal opportunity and the Courtyard brand description? The brand description may be considered not boilerplate but maybe it's fluff. However it's still substantive info about company. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The brand description is not those. It's part of the posting but could be considered "About the company". Not a required heading. We could include it as a short paragraph under About the role or maybe as a separate section like "About the company". But we only have allowed headings list; we could add a
after the headings. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for those sections. It doesn't say we cannot add other headings, but better to stick to those. We could incorporate the brand description into About the role as prose. Thus we will produce:
Job Number: 26116097. Location: 170 4th Ave N, Nashville, Tennessee, 37219. Schedule: Full Time. Pay Range: $17.75-$18.25 per hour.
Then sections:About the role
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done.
Responsibilities
- Processing operational needs
- Addressing guest requests
- Completing reports
- Delivering quality meals
- Sharing the highlights of the local area
- Making transactions feel like part of the guest experience
Requirements
- Creating a safe work place
- Following company policies and procedures
- Maintaining confidentiality
- Protecting company assets
- Upholding quality standards
- Ensuring uniform, personal appearance, and communications are professional
- Being on feet and moving around (stand, sit, or walk for extended time)
- Taking a hands‑on approach to work: move, lift, carry, push, pull, and place objects ≤ 25 lb without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Performing other reasonable job duties as requested
Qualifications
- Education: High school diploma or G.E.D. equivalent