Guest Experience Specialist

Responsibilities

• Greet and welcome customers in a friendly, professional manner upon arrival.
• Assist with customer check-in and direct guests to the appropriate Service Advisor.
• Safely transport customers using the dealership shuttle as needed.
• Maintain the appearance and organization of the service drive, parking areas, customer entrances, and shuttle vehicle.
• Support the Service Department by assisting with customer needs, vehicle logistics, and daily operational tasks.
• Follow all dealership policies regarding safety, vehicle handling, key control, and customer service.
• Help create an exceptional guest experience from arrival through vehicle delivery.

Qualifications

• Valid driver's license with a clean driving record.
• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Dependable, punctual, and team-oriented.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to stand, walk, bend, and enter and exit vehicles throughout the workday.