Part-Time Front Desk Associate - Onsite

About the role

Spectrum Association Management is starting a new division focused on condominiums called Kiwi Condo Management. We are a dynamic and exciting team with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowners’ associations in Texas and Arizona. Our highly engaged culture drives who we are, and we have been honored with the Best Places to Work award for 18 years running.

Our team enjoys an empowering work schedule, full benefits offering, generous PTO, a voice to make change, and opportunities to create good in your community. We are only looking for professionals interested in joining and being part of a work family where colleagues support each other and everyone is both a student and a teacher.

93% of employees believe in the company leadership and future success of the organization. 96% of employees are proud to work here and love their coworkers. 99% of employees have felt well supported by management through COVID-19.

Responsibilities

Amenity & Gate Access

• Monitor inventory and order supplies as needed – amenity cards, printer ink, gate remotes
• Maintenance of amenity card system – clean/maintain printer, schedule service
• Program and print amenity cards for new residents
• Troubleshoot and resolve issues with amenity cards and card readers

Clubhouse Duties

• Assist residents and vendors in person or over the phone
• Address concerns and complaints from residents or direct them to the appropriate contacts (Spectrum, law enforcement, utilities, county, etc.)
• Open & secure clubhouse each day, activate/deactivate alarm system upon entry/exit
• Handle mail received daily at the clubhouse, including invoices, return mail, and payments

Administrative Duties

• Answer phones & emails and respond to all voicemails in accordance with same-day response policy
• Become familiar with Association and Spectrum policies and procedures and develop a base knowledge of various departments to assist residents quickly and without escalation
• Accept and record payments for annual assessments, replacement amenity cards, rental fees & deposits and allocate them appropriately
• Submit invoices, process check requests for vendor payments, input receipts for credit card purchases
• Maintain log of ongoing projects, requests, concerns & issues, and follow up with the appropriate parties as needed for completion
• Log correspondence with homeowners in company systems
• Communicate clearly, professionally, and accurately
• Maintain customer relationships by responding to inquiries, documenting actions, and resolving customers’ concerns
• Demonstrate integrity, honesty, and knowledge that promotes the Spectrum culture
• Maintain a calming demeanor during customer interaction and peak times

Benefits

• Recognized as Best Places to Work since 2007
• Fastest Growing Company – Fast Track 50 in 2020
• San Antonio-based homeowners’ association management company, privately owned with over 20 years in business and no layoffs
• Work / Life balance
• 4 hours of holiday pay after six months of employment for holidays that fall on their work schedule
• Part-time employees who maintain a minimum of 20 hours weekly will be eligible for PTO (accrue 1.67 PTO hours for every 40 hours worked after 6 months of employment)
• Internal Learning and Development Management System
• Free in-house medical clinic (in the San Antonio office – virtual appointments for other offices)
• Well-structured career track plan with a 6-month review

Pay

Hourly pay: $18.00 – $20.00

Schedule

4 hours a day, five days a week (20 hours per week)

Location

715 S Upper Broadway, Corpus Christi, TX 78401