Part-Time Front Desk Associate

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About The Opportunity

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team. Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients.

Duties

• Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly.
• Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.
• Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.
• Help ensure your building is fully operational and make adjustments when needed.
• Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.
• Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.

Building Operations and Management

• Aid in the handling of mail and packages throughout the day including receiving, processing, sorting and organizing.
• Know and be able to explain WeWork policies and procedures around mail and mailroom.
• Maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.
• Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

About You

• You’re a people-person—you enjoy meeting new people from all walks of life.
• In-person interactions energize you and you have outstanding interpersonal skills.
• You feel comfortable and confident being the face of the brand.
• Helping others gives you a sense of accomplishment.
• You work well in a team and can roll up your sleeves to help when needed.
• You’re able to multitask while always prioritizing the member experience.
• You’ve worked in hospitality / retail or customer service before which is preferred but not required.
• You have strong verbal and written communication skills.
• You are comfortable with and proficient in basic computer skills.
• You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• You show a passion and understanding of WeWork’s mission and values.

Compensation & Benefits

• Base Pay: $19 to $20 per hour
• Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment.
• Benefits: Part-time employees are eligible to participate in WeWork’s benefit plans and programs in effect from time to times, as made available to similarly situated employees, including paid sick time, paid parental leave, unpaid public holidays, and eligibility to participate in 401(k) plan.