Part-Time Front Desk Associate

Provide quality customer service and be a friendly, helpful team member to clients, vendors, and associates. This part-time role includes front desk and administrative duties assisting department managers.

Responsibilities

• Sit at the front desk for extended periods with a pleasant disposition to greet clients and guests cordially.
• Handle multiple functions simultaneously while maintaining composure.
• Answer incoming calls immediately, take clear messages, and deliver messages timely (verbally or in writing).
• Manage and distribute mail, packages, checks, and other business documents.
• Assist new and current residents with access fobs and vehicle gate remotes.
• Complete data entry into various company systems to support business needs.
• Ensure all guests are signed in and accompanied by a resident.
• Prepare and set up in-house meeting rooms.
• Occasionally close and lock the clubhouse at shift end.
• Maintain professionalism and avoid perpetuating rumors or innuendos that could affect staff morale or client relations.
• Understand and respect confidentiality policies, sharing information only with authorized personnel (e.g., General Manager).
• Work effectively with coworkers, clients, and others by listening, keeping commitments, and respecting diversity.
• Attend all mandatory company functions and comply with company policies and procedures.
• Perform other reception/lifestyle duties as assigned.

Pool Monitor Duties

• Ensure all guests are signed in and accompanied by a resident.
• Enforce pool rules, policies, and regulations.
• Provide exceptional customer service to all patrons.
• Complete daily opening and closing procedures.
• Test pool water chemistry and maintain appropriate records, as applicable.
• Wipe down tables daily and ensure the pool area and bathrooms are free of trash.
• Set up and take down umbrellas when requested.
• Perform other duties and special projects as requested.

Skills & Qualifications

• Excellent customer service skills with a pleasant, courteous, and professional demeanor, including professional attire.
• Maintain composure and professionalism when resolving problems, even with difficult individuals.
• Know when to seek assistance and maintain open communication with team members and supervisors.
• Provide timely, thorough, responsive, and proactive service to improve customer satisfaction.
• Represent the company knowledgeably and credibly, promoting a positive image.
• Address problems constructively to find mutually acceptable solutions.
• Demonstrate problem-solving abilities and take ownership of issues until resolution.
• Ability to "connect the dots" and resolve customer issues resourcefully.
• Work under tight deadlines and consistently meet them.
• Strong organizational and time management skills; ability to prioritize workload independently.
• Excellent verbal and written communication skills; ability to tailor communication to the audience.
• Proficient with computer programs such as Connect, Microsoft Outlook, Word, and Excel.
• Minimum typing speed of 30 WPM.
• Develop and maintain solid knowledge of job-related procedures and policies.
• Continually expand job knowledge and skills.
• Maintain a positive attitude and remain resilient during challenging customer interactions.
• Work effectively with coworkers, clients, and vendors by sharing ideas constructively.
• Strong ethical practices.

Physical Requirements

• Ability to sit for extended periods.
• Finger dexterity for typing, using a keyboard, and distributing mail/packages.
• Ability to hear and speak clearly to handle telephone calls and interact with clients.
• Mobility to move around the office for tasks such as making copies and distributing mail.
• Ability to lift up to 25 lbs.

Pay

$18–$18.50 per hour, commensurate with experience, education, and specific job responsibilities.

Benefits

• Medical, dental, and vision plans (available for full-time and part-time associates working 30+ hours).
• Dental and vision coverage for part-time associates working 20+ hours.
• 401K match.
• Paid time off, including vacation, sick leave, and company-paid holidays.
• Pet insurance.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support.
• Domestic partner coverage.
• Health savings account (HSA).
• Flexible spending account (FSA).

About Us

FirstService Residential transforms property management by providing professional association management services to over 9,000 residential communities across the United States and Canada. Recognized as a Great Place to Work, we prioritize associate satisfaction and growth, offering competitive salaries, top-tier benefits, career training, and professional development opportunities. Learn more at www.fsresidential.com/california.