Part Time - Front Desk Agent- Fairfield Inn & Suites Rancho Bernardo, CA

About the role

As a Front Desk Agent, you will be the guests' first point of connection as they enter Fairfield Inn and Suites. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest. Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going above & beyond is what is going to set us apart from our competitors. We encourage creativity and want you to feel empowered to do whatever it takes to achieve the highest level of service.

Responsibilities

• Manage and resolve all guest complaints and compliments professionally and courteously.
• Check guests in and out of the hotel efficiently, courteously, and professionally.
• Reconcile daily activities and close all necessary accounts.
• Learn the property systems and navigate the system quickly and efficiently including running reports and distribute accordingly.
• Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security.
• Maintain responsibility and proper security over cash and deposits at all times.
• Communicate with other departments to ensure guest requests are handled and follow up with guest to ensure needs are completed to their satisfaction.
• Look for potential leads through interactions with guests via phone and in person, and share the information with the sales team/GM.
• Answer the telephone and e-mails in a timely and professional manner.
• Demonstrate ability to multi-task in a fast-paced environment.

Requirements

• High school education or equivalent experience.
• Professional in presentation and demeanor.
• Enjoy working with a team.
• Demonstrated ability to work under pressure in a busy environment.
• Ability to accurately follow instructions, both verbally and written.
• Ability to cross-train in other hotel related areas.
• Must show initiative, including anticipating guest and operational needs.

Additional Details

This position may require working weekends, holidays, or variable shifts based on business needs. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.