Hotel Front Desk Agent - Part-Time

About the role

The Hotel Front Desk Agent at Doubletree by Hilton Colorado Springs is responsible for providing exceptional guest service, managing reservations, and ensuring a welcoming environment.

Responsibilities

• Welcoming guests and assisting them with check-in and check-out procedures
• Managing reservations and accommodating guest requests
• Handling guest inquiries and complaints professionally
• Maintaining cleanliness and organization of the front desk area
• Performing cash transactions and reconciling accounts

Requirements

• High school diploma or equivalent
• Excellent customer service skills
• Ability to work flexible hours including weekends and holidays
• Basic computer skills, including Microsoft Office
• Knowledge of hotel operations and policies

Qualifications

• Previous experience in a hospitality setting preferred
• Positive attitude and ability to work independently
• Strong communication and problem-solving skills

Skills

• Customer service
• Front desk operations
• Microsoft Office

Benefits

• Medical, Dental, Vision insurance
• 401(k) retirement plan
• Hilton employee discounts

Pay

$16.5 - $17/hour

Schedule

Part-time schedule available