Hotel Front Desk Agent | Part-Time

About the Role

Be the first smile of every stay at our dual-branded Hilton property in the heart of downtown Richmond. Whether guests are here for business, leisure, or special occasions, you’ll be the first person they meet—handing over keys, sharing local tips, and ensuring every guest feels welcome.

Responsibilities

• Welcome guests and handle check-ins and check-outs with accuracy and a friendly smile.
• Make, update, and confirm reservations.
• Answer calls and questions about hotel amenities, services, and the surrounding area.
• Share recommendations for Richmond dining, attractions, and entertainment.
• Process payments and maintain accurate guest accounts.
• Coordinate with housekeeping and maintenance to communicate room readiness and guest requests.
• Listen to guest concerns, help find solutions, and involve leadership when needed.
• Protect guest privacy and follow hotel security procedures.
• Keep the front desk organized and support teammates across both properties.

Why You’ll Love It Here

• Part-time flexibility to fit your life, whether for school, family, or a second job.
• Learn both Hampton Inn and Homewood Suites systems, gaining valuable skills for your hospitality career.
• Work in the vibrant heart of downtown Richmond, surrounded by restaurants, music, and city buzz.
• Every shift is different—interact with business travelers, families, sports teams, and wedding parties.
• No front desk experience? No problem. We’ll train you if you’re friendly, organized, and quick on your feet.
• Room to grow within our 80+ hotels—Front Desk Agents have advanced to Supervisors, Front Office Managers, General Managers, and beyond.