Part Time Front Desk Agent

About the role

We’re seeking a Part Time Front Desk Agent to join our dynamic team at Courtyard Denver Downtown. This role offers a unique opportunity to work in a historic yet modern setting, contributing to exceptional guest experiences in Denver's vibrant downtown area.

Responsibilities

• Responds to arriving, departing and in-house guests by providing accurate and timely information and services.
• Greets and completes check-in procedures for guests, ensuring they are satisfied and in their rooms as requested.
• Facilitates guest departure by closing guest accounts and opening rooms for new sales.
• Calculates and posts guest accounts, maintaining accurate hotel records and presenting timely charges upon check-out.
• Accepts reservations and answers inquiries, using suggestive selling techniques to increase occupancy and revenue.
• Controls cash transactions, maintaining complete responsibility for personal bank as specified by hotel policies.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• No prior experience required.
• Must have high school graduate level mathematical aptitude and knowledge of standard cash handling procedures.
• Experience in dealing directly with the public and basic customer service skills.
• Fluent in oral and written English.
• Able to handle stress and deal with various customer service problems.
• Highly organized and attentive to detail.

Qualifications

• Must be able to read written communiques and monochrome computer screens.
• Must be able to operate computer, calculator, and telephone keyboards.
• Must be able to understand and follow verbal and written instructions.
• Must be able to perform multiple tasks simultaneously.
• Must be able to communicate both verbally and in writing.

Physical Demands

• Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting.
• Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Benefits

• Medical, dental, & vision insurance.
• Eligible to participate in the Company’s 401(k) program with employer matching.
• Health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Company-paid short-term disability.
• Paid FMLA leave for up to a period of 12 weeks.
• Employee Assistance Program.
• Free on-site parking.
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program.

Pay

USD $19.50 - USD $19.50 /Hr.