Part Time Float Teller

About Us

At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.

Please note: This is an in-office position located in Springfield, Illinois.

About the Role

As a Teller with us, you’ll be the friendly face that our customers look forward to seeing. You’ll handle financial transactions with precision, provide top-notch service, and assist customers in achieving their financial goals. Your day will be filled with diverse responsibilities, from processing deposits and withdrawals to promoting our range of innovative banking products and services.

Responsibilities

• Greet all bank customers as they enter the branch in a courteous and professional manner.
• Operate a teller window to process a variety of transactions within established guidelines, such as processing individual and commercial deposits, savings and checking transactions, cash advances, loan payments, credit card payments, and other transactions.
• Enter customers' transactions into the computer to record transactions and issue computer-generated receipts.
• Assist customers with questions regarding their accounts; place holds on accounts as appropriate.
• Order daily supply of cash and count incoming cash; balance currency, coin, and checks in cash drawer and compare totaled amounts with data displayed on computer screen.
• Participate in maintaining good customer relations by giving courteous, efficient service and developing new business by acquainting non-customers with bank services and presenting current customers with additional services.
• Identify and respond to cross-sale opportunities by referring customers to the appropriate bank personnel.
• Record customer interactions in the bank's CRM platform.

Requirements

• Customer-centric attitude with a positive and professional demeanor.
• Detail-oriented with precision in handling transactions; cash handling experience is preferred.
• Strong communication skills for explaining banking products and resolving customer concerns.
• Tech-savvy with the ability to embrace digital platforms and guide customers through customer-facing technology.
• Team player who thrives in a collaborative environment and supports colleagues.
• High school diploma or equivalent required.
• Six months to one year of related experience and/or training in cash handling or customer service.

Skills

• Ability to communicate effectively and clearly, both written and verbally.
• Basic mathematical skills: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to use good judgment in making routine and complex decisions.
• Excellent customer service skills with the ability to sell products and services.
• Ability to accurately handle large sums of cash.
• Goal-oriented with the ability to achieve individual and team goals.
• Flexibility to adapt in an ever-changing environment.
• Proficiency in all Microsoft Office programs, with an ability to quickly learn other bank-related programs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly lift and/or move up to 10 pounds.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.

Pay

$16.00 per hour with a $500 bonus after 6 months of employment.

Benefits

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage is also extended to eligible dependents. Active employees make premium contributions based on plan selections.

For more details on all benefits offered, visit: INB Employee Benefits Flier.