Part-Time Event Support Technician (Crypto.com Arena)

About the role

Event Support Technician will be on-site supporting events at Crypto.com Arena, the Peacock Theater, and LA Live Campus. The technician will be responsible for set-up, tear-down, and troubleshooting of all technology (IT & Telecomm) needs.

Responsibilities

• Follow detailed instructions as it pertains to the set-up of equipment and work independently while meeting all set-up timelines/deadlines.
• Must verify all set-ups are accurate according to request.
• Handle physical tasks indoors/outdoors involving placement and setup of network equipment.
• Troubleshoot & test connectivity (wired & Wi-Fi) as necessary.
• Responsible for event phone placement and recovery of equipment after event.
• Verify dial tone test numbers accordingly and match documentation to breakout boxes and jacks for placement according to set-up request.
• Assist with troubleshooting suite scanners as needed.
• Make custom-length CAT5e network cables in the field using RJ45 connectors and crimping tools.
• Coordinate with Network Team to activate Ethernet ports on required VLAN’s through patch panels and respective network switches.
• Extend CAT5e Ethernet cable and secure with gaffer's tape according to specific venue requirements/floor plan instructions as directed.
• Maintain record of activated wall jacks and network switch ports.
• Assist with adds, moves, and changes on phones when needed.
• Pull cable when necessary.

Requirements

• High School Diploma or its equivalency.
• Minimum of 3 years of related work experience.
• Minimum of 2 years of experience in supporting TCP/IP data networks and network infrastructure.
• Minimum of 2 years of experience in support Microsoft XP/Vista/7, Mac OS & iOS Devices.
• Knowledge of good customer support practices and procedures.
• Network infrastructure knowledge: Patch panels, fiber, switches, SOHO routers, wireless networking devices, Ethernet extenders, cable testers, etc.
• Communicate clearly and professionally with all clients/end users.
• Ability to compose detailed incident reports.
• Punctual in accordance with event schedule or directives.
• Good network troubleshooting skills.
• Ability to successfully connect devices to the network (wired & Wi-Fi).
• Ability to support Cisco Stadium Vision IPTV devices: Digital Media Players, Tablets, and IP Phones.
• Ability to safely lift at least 50 lbs. unassisted in the course of equipment move and setup.
• Ability to be mobile, kneel down, bend, crawl, and go up steps/ladders.
• CCNA - Cisco Certified Network Technician.
• A+/ Network + and/or CCNA certification is a plus.

Benefits

• Part-time: This position may be eligible for benefits (ACA qualification).

Pay

$24.85 - $31.67

Schedule

Must be