Part-Time Event Host- Hershey's Chocolate World $16

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long-standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands-on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross-brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shop for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. Our mission is to create extraordinary impressions through our people.

Location: Hershey, PA
Pay: $16.00/hour
Minimum Age: 16 years or older

About the Role

This is a part-time position located in Hershey, Pennsylvania. Event Hosts support the Group Sales and Events function of Hershey’s Chocolate World. This position collaborates with cross-functional teams to ensure all meetings, events, and group events are executed flawlessly and that each guest has an exceptional experience in our facility.

Responsibilities

• Point of contact for scheduled meetings, events, and birthday parties
• Greet guests upon arrival and always provide exceptional customer service
• Coordinate group and events within the facility and organize group activities across divisional levels to ensure a seamless experience
• Execute all external group and events in collaboration with each cross-functional department
• Ensure day-of-bookings are prepared and set up in advance to execute a flawless experience
• Engage with guests and resolve issues that arise
• Participate in the set up and tear-down of each event
• Collaborate with the Ticketing and Attractions team to ensure preparation for scheduled groups
• Work closely with the Group Sales team to execute group itineraries
• Communicate itinerary changes to each Attraction team

Requirements

• Excellent verbal and written communication and customer service skills
• Comfortable with public speaking
• Strong attention to detail
• Ability to interact with all levels of people
• Ability to handle multiple tasks
• Ability to work with large crowds in a fast-paced environment
• Comfortable handling money transactions
• Ability to react quickly and remain calm in special/crisis situations
• Ability to tolerate repetitive motion of the hands, fingers, and wrists when keyboarding
• Approachable, showing that our guests are our priority
• Initiate contact with guests by being courteous and greeting them with a smile
• Willing to listen to guests and provide for their needs
• Provide a genuine "Thank You" to every guest

Qualifications

• High school diploma or GED equivalent is preferred but not required
• 1 year of customer service experience is preferred but not required

Schedule

Requires availability to work nights, weekends, and holiday shifts.