Part-Time Event Day Guest Experience Supervisor

Responsibilities

• Supervise part-time Guest Experience Representatives, ushers, and event staff
• Communicate efficiently with all staff about event details
• Provide real-time coaching, direction, and performance feedback during events
• Able to discipline staff appropriately and in a respectful manner
• Brief your staff before doors open for the event and assign them to their work post for the night
• Cook up breaks for your staff
• Keep written notes of any issues that arise during the event and turn into guest service manager on duty at the end of the night
• Always be present in your work area
• Call in to dispatch any emergencies, maintenance issues, or spills that you encounter
• Abide by all Toyota Center rules and regulations regarding safety and guest conduct
• Be flexible and available throughout the entire event night
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork

Minimum Qualifications

• 1-2 years of supervisory experience needed
• 2-4 years of Customer Service experience
• Must be able to work a high volume of events
• Excellent verbal and written communication skills
• Ability to be flexible on the job and move to different areas around the building
• Ability to work with all types of personalities
• Have reliable transportation
• Must be able to work flexible hours with nights, weekends, and holidays
• Must be able to work 70% of the Toyota Center events each month

Physical & Mental Requirements

• The employee is regularly required to sit, stand, walk, and communicate with others
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format
• The employee must be able to transfer and move items for departmental needs
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships