Guest Experience (Part-Time Event Staff)

Position Summary

Guest Experience Staff serve as a liaison between the Miami Marlins and loanDepot park's guests to ensure Exceptional Service is provided in areas such as ticketing, housekeeping, guest flow, general park operations, and overall guest experience.

Essential Functions

• Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact.
• Exhibit a friendly, guest service-oriented attitude and professional appearance at all times.
• Assist guests with locating seats and escorting guests to their seat, if necessary, in a professional manner.
• Absorb ownership in resolving guest challenges around the stadium (e.g., mask enforcement, fighting, prohibited items, bag rules, and duplicate ticket issues).
• Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
• Be knowledgeable of various points of interest available for the enjoyment and entertainment of our guests.
• Show strong verbal and interpersonal skills with the ability to communicate effectively with guests and other employees.

Qualifications & Requirements

• Availability to work a minimum of 80% of ALL loanDepot park events, including all Miami Marlins home games, Monster Jam, concerts, and more.
• This may include weeknights, weekends, and holidays.
• Hospitality industry experience a plus.
• Customer service experience (entry level or supervisory) preferred but not required.
• Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills.
• Requires attention to detail and the ability to adapt to changing and difficult situations.
• Fluent in English, Spanish beneficial.
• Must be 18 years of age.

Benefits

• Overtime Pay (1.5 times regular rate)
• Paid Training
• Free Parking
• Discounted Employee Meals
• Discount at the Team Store
• Eligible for Home Run Hitter Recognition Program – per homestand
• End of Season Celebration
• Service Awards – Tenured Recognition Program
• Referral Program Bonus

Company Information

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.