Part Time EAP Call Center Representative

What You Will Do

• Work Schedule: Saturdays 7am - 3:30pm CST, Sundays 7am - 3:30pm CST, and Mondays 5:30pm - 9:30pm CST
• Essential Functions
• Offer a client-centric experience connecting callers to appropriate resources as needed.
• Answer inbound calls quickly, efficiently, and in a courteous manner.
• Screen for potential risk concerns and facilitate connections to licensed professionals as necessary.
• Complete case and file management tasks, including verifying caller demographics and eligibility per HIPAA guidelines.
• Process authorizations and respond to benefits and claims inquiries.
• Provide education and collaboration with providers and members on EAP benefits and promote program utilization.
• Make referrals to field staff or network providers to ensure timely access to care.
• Collaborate with provider relations to maintain accurate network listings.

Required Qualifications

• Bachelor’s degree in Social Work, Psychology or related healthcare field and 1-3 years of experience in a health care, managed care and/or customer service setting; OR high school diploma and 3-5 or more years of experience in a health care, managed care and/or customer service setting.
• Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing).
• Excellent written and verbal communication, interpersonal, and organizational skills.
• Ability to talk and type simultaneously.