Part-Time Distribution Assistant

About the role

The Distribution Assistant plays an integral role in ensuring exceptional service to clients by accurately preparing and packaging payroll checks for delivery. This is a 100% in-office role based in Louisville, KY.

Responsibilities

• Accurately match each order's checks/vouchers and ensure printing and packing instructions are followed.
• Review and sign off all pack out sheets for approval indicating appropriate processes were followed.
• Perform weekly inventory to ensure appropriate stocking of supplies.
• Safely operate and troubleshoot printers, sealers, and inserting equipment.
• Perform operator maintenance and minor repairs to printing and finishing equipment.
• Act as keyholder to open and close distribution center (if needed).
• Interact directly with outside technicians for more advanced equipment repair as necessary.
• Make service calls as needed for critical equipment repairs.
• Assist with inventory control by conducting weekly inventory counts.
• Department equipment and procedural SME’s providing feedback to management, assist with training new hires, and keep training material up to date.
• Respond and send emails related to CRM inquiries for any quality defects, tracking queries, delivery issues, and remediate the issue and follow-up accordingly to determine root cause.
• Timely and proactively follow-up on client requests for resolution.
• Aid in the printing and preparation of advanced Tax Distribution work (if needed).
• Research and maintain key intradepartmental documentation.
• Responsible for nightly audit for accuracy and take corrective action on identifiable issues along with sending the tracking files in a timely manner.
• Responsible for communication with shipping couriers as needed.
• Provide feedback during team huddles and 1-1 meetings.
• Available to work a fixed schedule, part-time 3 days a week 8+ hours per day at the direction of the Manager and full-time up to at least 5 days/40 hours per week.
• Partner with the Tax Distribution team to ensure mailing of timely payments to various state/local tax agencies, providing exceptional service to clients by accurately preparing and packaging agency checks for delivery.
• Work overtime as needed, especially during year-end.

Requirements

• Experience in packing, mail room or distribution environment desirable.
• High School or GED equivalent preferred.
• Must have 6 months of experience working at a PCTY Distribution center (if transitioning from Part-time to Full-time).
• Strong attention to detail required.
• Must be able to work independently with minimal supervision.

Qualifications

• Ability to stand for long periods, sitting, walking, and bending.
• Ability to regularly lift, hold, and carry objects weighing up to 30 pounds.
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.