Part Time Customer Service Sales Associate

Responsibilities

• Manage the rental (and occasionally return) process in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Ensure a clean and safe vehicle for every customer, every time.
• Immediately own and resolve issues in the customer’s service experience.
• Build brand loyalty by offering optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using Hertz’s rental requirement guidelines.
• Provide customers with assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of rates and service charges.
• Ensure the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Resolve all customer service issues.
• Aid customers by coordinating within the queue to minimize wait times and promote efficient service methods.

Requirements

• Passion for customer service and attention to detail - goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Excellent communication skills both written and oral.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Stand for long periods of time.

Skills

• Passion for customer service and attention to detail.
• Self-motivation to achieve and exceed goals.
• Strong computer skills, including typing and navigating multiple systems.
• Ability to multitask and engage with customers in various settings.
• Fluency in English.
• Effective communication skills, both written and verbal.
• Teamwork and collaboration skills.
• Experience working in a customer-facing environment.

Benefits

• Eligible for up to 12% bonus.
• Employee Assistance Program for employees and families.
• Perks and discounts such as theme park tickets and gym discounts.

Pay

Hourly rate is $18.00 + commission. On-target earning potential of up to 12%.

Schedule

Flexible shifts including weekends and holidays; and work overtime as required.