Part-Time Customer Service Representative - Contact Center

About the role

The Customer Service Representative – Call Center will serve as the initial contact for our import and export customers. Providing outstanding customer service involves understanding the needs and expectations of our customers and going above and beyond to meet them. This role handles the issuance of export bookings, questions regarding imports (arrival notices, last free day, container status), release, and documentation (shipping instructions, correctors, release). The role requires patience, empathy, and a deep knowledge of our products and service offerings.

Responsibilities

• Manage inbound calls in a timely manner
• Identify customers’ needs, clarify information, and provide solutions
• Perform general customer service duties for each customer interaction
• Identify and escalate priority issues to appropriate departments
• Follow up on customer interactions when necessary
• Document all call information according to standard operating procedures
• Maintain a high level of professionalism with customers and establish a positive rapport with every caller
• Take an active role in personal development by integrating coaching and feedback on performance into daily routines
• Perform any other duties as assigned

Requirements

• High school diploma or general education degree (GED)
• One to two years of import, export, operations, or logistics experience and/or training
• Excellent soft skills
• Previous call center experience