Part Time Customer Service Representative

About the company

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry.

Responsibilities

• Play an important role in the lifecycle of every customer's purchase
• Bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns
• Work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened

Requirements

• Consistently provide genuine, friendly, personable and professional service
• Effective communication, interpersonal and organizational skills in person and on the phone
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
• Proactively resolve escalated customer issues
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events

Benefits

• Health benefits
• 401k with company match plus profit sharing
• Cross training opportunities
• Annual breakfast prepared by owners

Note: This position does not offer visa sponsorship; candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan maintains a drug- and smoke-free work environment.