Part-Time Customer Service Rep - College Bookstore

About the role

The Customer Service Representative (CSR) will represent the bookstore and college through courteous and professional interactions with students, staff, and the community. The position is customer facing, and is a physical job that requires standing for long periods of time, bending, twisting, and lifting up to 50lb boxes of clay and textbooks.

Responsibilities

• Provide efficient, courteous service at the register and customer service desk, as well as on the sales floor;
• Recommend products to customers through cross-selling;
• Respond to in-person questions in a timely and friendly manner, connecting the customer with additional resources as needed;
• Communicate customer needs and situations to the appropriate departments and/or managers for further investigation;
• Troubleshoot work related problems by sharing new ideas with other team members and supervisors;
• Operate a cash register and count down a personal till at the end of the shift;
• Make outbound calls when customer ordered materials are in stock;
• Answer in-bound calls to assist customers with meeting their bookstore needs;
• Absorb and organize merchandise as directed;
• Use a practical understanding of desktop computers to help navigate customers through the bookstore website;
• Perform other duties as requested.

Qualifications

• Maintain regular and predictable attendance;
• Must be a high school graduate or in possession of equivalent certification;
• Ability to stand for long periods of time, bending, twisting, and lifting up to 50lbs;
• Preferred Qualifications: Switch effectively between multiple work tasks, with a focus on customer satisfaction; break from task to greet and check on customers; exhibit a preference for in-person interactions; display active listening and verbal communication skills; and work independently with the ability to prioritize tasks and keep busy during slow periods.

Pay

This is a non-exempt position with a minimum hourly rate of: $11.67

Schedule

Average 10 hours per week, seasonal position (June/July-September)

Locations

1005 N Abbe Road, Elyria, OH, 44035, US