Part Time Customer Service Associate

Responsibilities

• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Manage the rental (and occasionally return) process in compliance with Hertz’s policies and procedures.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Absorb and resolve all customer service issues.
• Absorb and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Excellent communication skills both written and oral. Communicate in English clearly and proficiently.
• Fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.

Additional Requirements

• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Pay

Hourly Rate is $15.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.

Benefits

To include: Employee Assistance Program for employees & family Perks & Discounts – Theme Park Tickets, Gym Discounts & more.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran.