Part Time Customer Service Associate

About the role

This role involves interacting with customers to provide world-class service at rental car centers. Responsibilities include managing the rental and sometimes return processes, welcoming customers, ensuring a clean and safe vehicle, and resolving issues promptly.

Responsibilities

• Welcome each customer with a smile.
• Proudly represent Hertz with professional appearance, language, and behavior.
• Manage rental and return processes in compliance with Hertz's policies and procedures.
• Qualify each customer using rental requirements guidelines.
• Provide customers with directions, maps, local area information, and service information.
• Review rental parameters and charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer phones to assist customers in a friendly, helpful, and prompt manner.
• Aid customers in the queue to minimize wait times and promote efficient service methods.

Requirements

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and navigating multiple computer systems.
• Ability to multi-task and engage with customers in person and/or over the phone.
• Proficiency in English, clear and proficient communication skills.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Stand for long periods of time.

Skills

• Possess a strong desire to go the extra mile in customer service.
• Have strong organizational and time management skills.
• Be able to work well within a team and demonstrate professionalism and interpersonal skills.
• Have proven experience working in a customer-facing environment.

Additional Requirements

• Work flexible shifts including weekends and holidays; and work overtime as required.
• Stand for long periods of time.