Part-Time Customer Service Agent for a Consumer Goods E-commerce Company

Requirements

• Written Ticket Resolution: Respond promptly to customer inquiries via email, live chat, and SMS regarding order statuses, delivery timelines, and product information.
• Modern Support Tools: Use our helpdesk dashboard to track, tag, and swiftly resolve incoming tickets.
• Account & Subscription Support: Assist customers remotely with modifying active orders, updating delivery frequencies, adjusting billing details, and processing refunds or returns.
• Proactively flag and report recurring customer friction points or dashboard bugs to the E-commerce Operations team to improve backend systems.
• Cross-Department Communication: Coordinate virtually via internal team messaging platforms (e.g., Slack/Teams) with fulfillment and logistics teams to resolve complex order discrepancies.

Qualifications

• Experience: 1–2 years of experience in a digital customer service or text-based support role, preferably within a remote, e-commerce, or D2C environment.
• Exceptional Written Communication: Strong written English with impeccable grammar, spelling, and a knack for explaining technical troubleshooting steps in a warm, clear, and helpful tone.
• Home Office Setup: A quiet dedicated workspace, a reliable high-speed internet connection, and comfort working independently in a remote team structure.
• Tech Literacy: Comfortable navigating cloud-based helpdesk software, e-commerce platforms, CRM dashboards, and multi-channel text communication tools.

Skills

• Tech Literacy: Comfortable navigating cloud-based helpdesk software, e-commerce platforms, CRM dashboards, and multi-channel text communication tools.

Pay

$4 USD/hr

Schedule

Part-time Schedule: Wednesday-Friday 12pm - 4pm EST. Ability to commit to a consistent 20-hour weekly schedule (4 hours per day), which may include occasional weekend morning digital queue coverage.