Customer Service Agent | Part- Time

Responsibilities

• Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
• Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
• Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Stay informed about inventory levels and product updates to provide accurate information to customers.
• Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Collect customer feedback and suggest improvements in products, services, or processes to management.

Qualifications/Skills

• High school diploma or equivalent; automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.
• Strong problem-solving and negotiation skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Bilingual: English and Spanish.
• Call Center experience.
• Be at least 18 years old.

What We Offer

• Paid Training
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay M-F work week; No weekends
• Employee Perks: Casual Dress Code, Teamwork Environment, Free Company Apparel, Free Parking, Employee Recognition

Empire Auto Parts, LLC

• Equal Opportunity Employer
• Affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
• Participates in E-verify.