Customer Service Agent | Part- Time

Responsibilities

• Develop and maintain in-depth knowledge of auto collision parts and products.
• Respond to customer questions regarding part compatibility, pricing, availability, and shipping.
• Efficiently process customer orders, returns, and exchanges.
• Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Stay informed about inventory levels and product updates.
• Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Collect customer feedback and suggest improvements to management.

Qualifications/Skills

• High school diploma or equivalent.
• Automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.
• Strong problem-solving and negotiation skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Bilingual: English and Spanish.
• Call Center experience.
• At least 18 years old.

What We Offer

• Paid Training
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay M-F work week; No weekends
• Employee Perks: Casual Dress Code, Teamwork Environment, Free Company Apparel, Free Parking, Employee Recognition

Benefits

• E-verify participation

Schedule

M-F work week; No weekends

Pay

Weekly Pay