Part-Time Customer Engagement Representative

About Shamrock Trading Corporation RTS is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park Why You’ll Love Working Here Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek. Benefits At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families: Training and Development: Ongoing training and professional development opportunitiesMedical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefitsSalary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or educationFinancial: Generous company 401(k) contributions and employee stock ownership after one yearWork-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community About The Role The role of the Part-Time Customer Engagement Representative is responsible for managing an assigned portfolio of clients by handling a steady flow of inbound inquiries through phone and email. Additional responsibilities are listed below. What You’ll Do Manage and support an assigned portfolio of clients, ensuring questions, issues, and requests are handled accurately and promptlyResolve product or service concerns by clarifying customer needs, identifying root causes, selecting and explaining appropriate solutions, and following through to resolutionCoach and educate customers on Shamrock’s tools, services, and offerings to drive understanding and satisfactionMaintain accurate customer records by updating account information and documenting interactions and outcomesIdentify customer needs and trends by gathering and analyzing information from daily customer interactionsSupport customer growth and retention by answering product and service questions and sharing information about additional offeringsCompile customer insights and service feedback to support reporting and continuous improvement effortsPartner closely with Operations, Sales, and IT teams to ensure clear communication, effective follow-up, and smooth service deliveryContribute to team success by supporting shared goals and completing related duties as assigned by the Customer Engagement SupervisorOther duties as assignedNote: This is a part-time position and fully remote with a schedule of 11 AM to 3 PM, Monday - Friday. What You’ll Bring Bachelor’s degree in business administration, finance or related field preferred, but not required.Reliable high speed internet connection (required for remote workers)Effective verbal, written and interpersonal communication skillsProblem-solving and conflict-resolution skillsDetail orientated with analytical and technical skillsProficient in Microsoft Office and data entryDemonstrated ability to meet deadlinesExperience in the financial industry a plusCompany issued laptop and monitor/s provided Apply Today! We’re so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today. #rts Having trouble submitting your application? Contact us at Recruiting@shamrocktradingcorp.com for support.