Part-Time Concierge (Overnight 12am-8am) Rockville,MD

About the role

Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you’ll be the friendly, reliable presence our residents depend on.

Responsibilities

• Provide Class “A” customer service – building a good rapport with tenants and going above and beyond whenever possible
• Meet and greet all visitors such as tenants, guests, and prospects
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Respond to tenant questions and complaints in a timely manner
• Ensure that only authorized individuals enter the building
• Manage incoming phone calls and direct them to the appropriate destination
• Coordinate reservation for amenity space, loading elevators, and loading dock
• Complete daily building walks, looking for maintenance items, reorganizing furniture/décor, and cleaning up whenever needed
• Work scheduled shifts
• Perform other duties as needed

Requirements

• High School Diploma or equivalent (GED)
• Strong customer service background
• 1 year of concierge or high-end customer service experience is preferred
• Must be able to work weekends and holidays
• Flexibility to pick up additional shifts, as needed
• Proficient in Microsoft Office, particularly Outlook, Word, and Excel

Skills

• Outgoing personality with ability to relate to diverse group of people
• Self-motivated and high energy
• Strong problem-solving skills
• Strong sense of urgency
• Highly credible and trustworthy, operating with a high degree of integrity
• Ability to hold oneself and others accountable and strive for a high level of excellence
• Positive, can-do attitude with ability to fuel growth and innovation
• Customer-focused and results-oriented
• Desire to continuously learn and develop
• Exceptional oral and written communication skills
• Ability to work well in a team, establishing good working relationships with others
• Ability to multitask and prioritize tasks with strong attention to detail
• Self-directed and able to work independently, with minimal supervision

Benefits

• Competitive salary with bonus potential
• Generous benefit package: Medical, Dental, Vision, 401K Match, Life Insurance
• Career development opportunities for advancement within our expanding portfolio
• Annual professional development funds to fuel your growth
• Employee perks including housing discount, commuter benefits, free parking and EV charging, and parental leave program
• Friendly work environment that values collaboration

Pay

Maryland compensation range: $18 - $22 USD per hour. The wage range reflects a reasonable estimate and considers multiple factors that influence compensation decisions, including skills, experience, training, licensure, certifications, and organizational needs. You may also be eligible to participate in a discretionary annual incentive program based on individual and organizational performance.