Part-Time Community Associate

About the role

As a Community Associate, you’ll work closely with new and existing customers across a variety of industries, helping to create and maintain a welcoming community within the center. You’ll handle administrative and support tasks so members can focus on running their businesses.

Responsibilities

• Prepare the center before opening, ensuring everything is ready and clean.
• Assist customers with Wi‑Fi code changes, package inquiries, directions, projector setup, and coffee recommendations.
• Connect incoming calls to the appropriate customer and ensure services are properly charged for accurate invoicing.
• Sort incoming mail, handle customer requests, and follow up via email (e.g., notifying customers of package arrival).
• Help with printing, invoicing, and opening service tickets for issues such as room temperature.
• Organize weekly networking events: create e‑invites, design and post posters, and engage prospects about the IWG community.
• Guide meeting groups to nearby restaurants for continued discussions and tidy the space at day’s end.

Requirements

• Legally eligible to work in the country of application.
• At least 18 years old.

Qualifications

• Ideally 1+ years of customer service experience.

Skills

• Strong communicator with ability to build professional relationships and empathize with customer needs.
• Positive, enthusiastic, and adaptable to fast‑changing situations.
• Proactive problem‑solver who takes ownership of issues.
• Experience and confidence using MS Office and basic IT equipment.
• Ability to multitask while maintaining high service standards.

Benefits

• Work‑life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year, in addition to PTO accrual.
• Competitive 401(k) program with company match.
• Affordable and comprehensive health care options (available to full‑time team members, with some plan options for part‑timers).
• Quarterly bonus plan program.
• Bright, inspiring work environment.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business‑casual attire required).

Pay

• Hourly rate of $23.40.
• Quarterly bonus plan (in addition to base pay).

Schedule

• Part‑time: 25 hours per week.
• Shift: 9:00 am – 2:30 pm, Monday through Friday.
• On‑site location: 1400 112th Ave SE, Suite 100, Bellevue, WA 98004.