Part-Time Community Associate

About the role

As a Community Associate you will work closely with new and existing customers across a variety of industries, creating and maintaining a vibrant community within the center. You will handle administrative and support tasks so customers can focus on running their businesses.

Responsibilities

• Arrive before the center opens to ensure the space is ready and verify that cleaning is complete.
• Assist customers with requests such as changing Wi‑Fi codes, locating packages, providing directions, and setting up projectors.
• Answer incoming calls, connect customers as needed, and ensure services are properly charged for accurate invoicing.
• Sort and distribute mail, notifying customers when their packages are ready.
• Help customers with printing, invoice questions, and other office‑technology needs.
• Open service tickets for facility issues (e.g., temperature control) via the service portal.
• Organize weekly networking events: write e‑invites, create and print posters, and post them on noticeboards.
• Engage prospects, share information about IWG’s workspace benefits, and encourage them to join the community.
• Manage meeting‑room usage, guide groups to nearby dining options, and ensure the center is tidy at the end of the day.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills with the ability to build professional relationships and empathize with customers.
• Ideally 1 + years of customer‑service experience.
• Positive, enthusiastic attitude and adaptability to fast‑changing situations.
• Proficiency with Microsoft Office and basic IT equipment.
• Legal eligibility to work in the United States and at least 18 years old.

Benefits

• Work‑life balance with no standard nights or weekends.
• Generous paid time off (sick and vacation) plus 11 paid company holidays per calendar year.
• Competitive 401(k) program with company match.
• Affordable, comprehensive health care for full‑time team members (and some options for part‑timers).
• Quarterly bonus plan.
• Bright and inspiring work environment.
• Training and development opportunities aligned with clear career paths.
• Professional workplace community; business‑casual attire required.

Pay

Hourly rate of $18.61 plus eligibility for a quarterly bonus plan.

Schedule

Part‑time, 20 hours per week. On‑site at 13161 Booker T. Washington Hwy, 1st and 2nd floor, 24101 Hardy, Virginia.