Part-time Client Support Specialist (Greenville)
About the role
The Client Support Specialist (CSS) is a key member of the Shelter Operations and Client Support Team, responsible for providing trauma-informed support and promoting structure and community living within the shelter environment. CSS staff carry a shelter support caseload and offer consistent engagement, structure reminders, and behavioral support to clients as they navigate communal spaces. CSS staff play a vital role in reinforcing shelter expectations, building rapport with clients, documenting support interactions, and identifying patterns that may require additional attention or referral. The CSS works collaboratively with Shelter Operations team members and leadership to maintain an emotionally safe, structured, and welcoming space for all clients. This is a part-time, hourly, non-exempt position reporting to the Director of Shelter Operations.
Responsibilities
- Carry a caseload of assigned clients and provide consistent, trauma-informed support focused on shelter engagement, community living expectations, and emotional well-being
- Offer regular check-ins, structure reminders, and behavioral guidance related to shared space use, boundaries, and routines
- Support clients in adjusting to the shelter environment through emotional presence, structure reinforcement, and clear communication
- Refer clients to the Advocacy Team for needs related to advocacy services
- Document all support interactions accurately and in a timely manner
- Observe and report emerging client patterns related to communal living, safety, or emotional regulation
- Maintain awareness of assigned clients’ shelter experience and provide timely follow-up on behavioral concerns, emotional needs, or program engagement
- Maintain professional boundaries with clients while offering respectful, nonjudgmental support in daily shelter routines
- Collaborate with supervisors to adjust support strategies when ongoing concerns arise