Part Time Care Team Coordinator

Job Summary

The Care Team Manager (CTM) oversees, manages, and develops caregivers for Senior Helpers of Central West Hartford within the franchise territory. Responsibilities include caregiver hiring, recognition programs, training, and performance improvement.

Job Benefits

• 401(k) matching
• Paid Time Off

About Senior Helpers of Central West Hartford

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. We provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are an equal opportunity employer.

Job Duties

• Overall management of caregivers, including performance improvement, development, and implementation of caregiver training programs
• Aid with scheduling
• Conduct quality assurance site checks of caregivers to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed satisfactorily
• Create morale-building recognition programs for caregivers, such as Caregiver of the Month, acknowledgments of high-level performances, and training completions
• Review daily logs and timesheets to ensure caregivers follow care plans and identify lost hours
• Develop and distribute caregiver newsletters
• Communicate new hires, terminations, and inactive employees to Scheduling Manager for home care software input
• Manage caregiver call outs, late arrivals, early departures, and refusal of assignments; take appropriate action based on company policies
• Collaborate with owner for coaching and training of internal staff members; ensure staff communications are accurate and thorough
• Adhere to federal, state, and local laws and regulations

Qualifications

• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Experience in conflict management
• Ability to use critical thinking to proactively prevent and solve problems
• Ability to visit clients' homes in the assigned territory
• Proficiency in Microsoft Word, Excel, Internet, and Outlook
• Ability to learn software programs quickly
• Strong communication skills
• Ability to work independently and as part of a team