Part Time Care Coordinator

Job Description And Position Requirements

The Penn State College of Medicine, Department of Psychiatry, in Hershey, PA is seeking a part time Care Coordinator.

Key Responsibilities

• Call Management and Documentation: Field incoming provider calls, route to appropriate on-call physicians, and document calls in various databases (Beacon, ACCESS, Excel).
• Call Families: Coordinate services, provide provider lists, and update PCP offices on patient statuses.
• Fax or Mail Information: Fax or mail relevant patient and provider information as needed.
• Outreach and Networking Coordination: Plan and coordinate outreach activities, networking events, and maintain professional relationships with behavioral health providers, insurance companies, and community organizations.
• Maintain Resources: Maintain up-to-date resources, including a provider resource list and newsletters, and represent TiPS at statewide and local meetings.
• Program Operations: Coordinate physician on-call schedules and manage notifications using scheduling tools and communication systems.
• Train Staff: Train new staff, organize team onboarding materials, and ensure program resources are current.
• Maintain Records: Maintain accurate records of program expenditures and assist with the development of marketing and outreach materials.
• Report Development: Develop reports as needed.
• Meeting Facilitation and Administrative Support: Organize and facilitate monthly staff meetings, care coordinator subgroup meetings, and statewide TiPS program meetings.
• Take Minutes: Take meeting minutes, prepare agendas, and provide updates on outreach and program outcomes.
• Analyze Data: Review and analyze program data to support strategic outreach efforts.
• Schedule Evaluations: Schedule evaluations and therapy intakes, send rating scales to families, and ensure physicians have necessary documentation.
• Career Support: Coordinate interpreters and provide administrative support for patient-related needs.

Qualifications

• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Publisher, Access) and other software tools (Beacon database, Qgenda).
• Experience in behavioral health, healthcare coordination, or a related field is preferred.

Background Checks/Clearances

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO Statement

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive.