Part Time Bridal Sales
About the role
From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today! The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.
Responsibilities
- Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
- Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system).
- Use iPad tools to research and enthusiastically communicate this information to the customer.
- Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service.
- Proactively address customer concerns with confidence.
- Know when to escalate and partner with leadership team.
- Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
- Build a relationship by welcoming customers to the store, asking questions and listening to understand customer