Part Time Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service and contribute to the success of our retail operations.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
• Collaborate with the team to achieve monthly, quarterly, and annual sales targets, adhering to the brands' policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, and resources.
• Assist customers in the fitting rooms area, providing guidance on sizing and maintaining store standards.
• Maintain store visual standards and adhere to company guidelines and visual techniques.
• Support operational activities such as floor sets, replenishment, and other tasks as needed.
• Participate in company trainings and provide feedback to management on product feedback, category opportunities, or needs.
• Balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Work flexible schedules including days, evenings, weekends, overnight shifts, and travel (as required).
• Build and maintain positive working relationships with customers, management, and co-workers.

Requirements

A retail experience or similar industry experience in a complex, high-volume or high-profile environment is preferred. Must possess effective communication skills, be able to maneuver around the sales floor, stock/dressing room, cash wrap, and office, lift/climb up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for multiple hours, and work a flexible schedule to meet the needs of the business.

Qualifications

Ability to effectively communicate with customers and store personnel, and ability to work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.

Skills

Customer service skills, understanding of sales objectives, ability to utilize relevant tools and resources, and knowledge of fashion and styling.

Benefits

Opportunities for growth and advancement within the company, a supportive and inclusive work environment, and competitive compensation and benefits package.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Flexible schedule to meet the needs of the business, which may include days, evenings, weekends, overnight shifts, and travel (as required).