Part-time Brand Ambassador

About the role

Welcome guests warmly, offering your full attention and creating an environment where everyone feels seen and valued.

Ask thoughtful, guest-centered questions to learn about cooking habits, experience level, and preferences.

Share product features, usage tips, and care information with confidence and clarity, weaving in the heritage and craft behind each piece.

Offer personalized recommendations that match the guest's needs, using your understanding of our product line and brand story.

Key Responsibilities

• Welcome guests warmly, offering your full attention and creating an environment where everyone feels seen and valued.
• Ask thoughtful, guest-centered questions to learn about cooking habits, experience level, and preferences.
• Share product features, usage tips, and care information with confidence and clarity, weaving in the heritage and craft behind each piece.
• Offer personalized recommendations that match the guest's needs, using your understanding of our product line and brand story.
• Pay attention to the story behind the numbers—when a particular skillet is resonating with guests or a quiet afternoon reveals an opportunity, you lean in with curiosity and share insights that strengthen the team's ability to serve.
• Support daily operations, including opening/closing tasks, register transactions, restocking, and back-of-house organization, moving confidently through each task.
• Maintain a clean, visually appealing, and guest-ready sales floor that reflects Lodge's standard of excellence.
• Contribute to a positive, respectful team culture where everyone's success is celebrated—stepping in naturally to support a colleague during busy moments and sharing what's working in your guest conversations.
• Adeptly adapt your approach throughout the day, using quieter moments to deepen product knowledge or refresh displays, then shifting seamlessly into host mode when the floor fills with guests.
• Support product replenishment, shipping/receiving, and merchandising as needed to keep the store guest-ready.
• Represent Lodge's commitment to heritage, service, and storytelling in every interaction.

What We're Looking For

• A naturally welcoming, present, and people-focused personality who treats their work with personal ownership and pride.
• Confidence in starting conversations and building rapport with guests, guiding them through Lodge's story in ways that feel authentic and meaningful.
• Curiosity about both our products and our guests—noticing patterns, asking "why," and using those insights to create even better experiences.
• Adaptability that feels effortless, whether you're serving someone new to cast iron, engaging a returning collector, or adjusting to the day's changing rhythm.
• Team-oriented mindset that understands exceptional hospitality is a collective effort—bringing a strong work ethic, personal accountability, and genuine support for colleagues.
• Comfort with technology as a tool that helps you serve better—whether using point-of-sale systems, mobile devices for product details, or helping guests connect with our Lodge community through apps.

Additional Requirements

• Ability to lift up to 30 pounds and perform physical tasks such as bending, kneeling, and climbing.
• Comfortable using point-of-sale systems and following store operational routines.