Part Time Branch Ambassador, Brooklyn North

About the role

As a Branch Ambassador at Capital One you are the heartbeat of the space, blending friendly, attentive service with cutting‑edge digital innovation. You help clients navigate mobile banking tools, empower them to reach financial goals, and embody a culture of outstanding hospitality.

Responsibilities

• Guardian of Trust & Accuracy: Execute high‑volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy while maintaining compliance with security, audit, BSA/AML, and federal regulatory standards.
• Digital Concierge: Educate clients on mobile banking, remote deposit capture, and contactless payments to enhance convenience and security.
• First‑Line Consultant: Actively listen to uncover personal or business goals and match clients with appropriate digital tools or banking solutions.
• Hospitality Lead: Greet customers, ensure a welcoming environment, and balance high‑volume efficiency with community‑focused service.
• Support surrounding branches within a 50‑mile radius and occasionally assist other locations in the broader region.
• Maintain a flexible schedule, including weekends, with the ability to adapt to business‑driven schedule adjustments.
• Lift up to 25 pounds and stand or move for extended periods.
• Attend all required training sessions, even when they differ from the primary shift.
• Demonstrate regular and consistent attendance.

Qualifications

• High School Diploma, GED, or equivalent.
• At least 1 year of retail, sales, or customer‑service experience.
• At least 6 months of cash‑handling experience.
• Preferred: Associate’s degree.
• Preferred: 2 + years of retail or customer‑facing experience.
• Proficient in G‑Suite.
• Strong written and oral communication skills.
• Hospitality heart – natural ability to make people feel welcome and heard.
• Tech fluency – early adopter of apps and digital tools, eager to teach others.
• Precision and detail orientation – satisfaction in getting numbers right and following procedures.
• Adaptability – comfortable moving between cash drawer duties and digital demos.
• Curiosity – driven to understand the “why” behind processes and improve the customer journey.

Benefits

• Day‑1 coverage for medical, dental, vision, and prescription plans.
• Flexible Spending Accounts, life and disability insurance.
• Paid Time Off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back‑up child or elder care.
• Additional perks and resources to support overall well‑being.

Pay

Brooklyn, NY: $51,542 – $54,600 annual base salary. Candidates hired in other locations will receive the pay range associated with that location.

Schedule

Flexible schedule with required availability on weekends; hours and days are subject to change based on business needs.