Part Time Branch Ambassador Bronx Area
About the role
Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.
As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience.
What You’ll Actually Do
- Help clients navigate our latest tools
- Empower clients to reach their financial goals
- Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy
- Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments
- Identify and address client needs
- Greet customers and ensure they feel welcomed and heard
- Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met
- Balance the efficiency of a high-volume operation with the warmth of a community-focused partner
What You Bring
- A Hospitality Heart: Natural gift for making people feel welcome and heard
- Tech Fluency: Early adopter of apps and digital tools, loves teaching others how to use them
- Precision and Detail: Satisfaction in getting the numbers right every single time and following clear procedures
- Adaptability: Enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes
- Curiosity: Want to know the "why" behind the "how" and always looking for ways to improve the customer journey
Why Join Us?
- A comprehensive benefits package designed to fuel your journey
- Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region
- Available to work a flexible schedule, including nights, weekends, with hours and days subject to change
- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Mental Health support
- Back-up Child or Elder Care
Essential Functions (Included, but not limited to)
- Help clients navigate our latest tools
- Empower clients to reach their financial goals
- Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy
- Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments
- Identify and address client needs
- Greet customers and ensure they feel welcomed and heard
- Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met
- Balance the efficiency of a high-volume operation with the warmth of a community-focused partner
Basic Qualifications
- A High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
- Average of 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
Preferred Qualifications
- An Associate’s degree
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
- Bronx, NY: $51,542 - $54,600 for Branch Ambassador
Schedule
Available to work a flexible schedule, including nights, weekends, with hours and days subject to change.