Part Time Banquet Captain - Branson Convention Center

About the Role

This position provides high-quality food and beverage service for banquets, concessions, coffee cart, and events. The captain directly supervises all food and beverage events, including planning, set-up, execution, and tear-down. The captain maintains contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction. All duties are performed in accordance with Missouri State laws and regulations, as well as BCC policies, practices, and procedures.

Responsibilities

• Conduct lineups with staff at the start of each shift, inspect uniforms, review assignments, and steps of service for each event.
• Work closely with the Director of F&B, Banquet Manager, Assistant Banquet Manager, and Event Manager to ensure consistency of services and the highest quality of operation.
• Ensure front and back of house are maintained in a clean and orderly fashion.
• Know the menu for each function served and explain major ingredients and preparation methods for each item.
• Use a cash register or point-of-sale system as needed and supervise any discrepancies.
• Implement and maintain BCC policies and procedures; must have State of Missouri Alcohol Responsibly Training (SMART).
• Attend all staff meetings and report back relevant information to department team members.
• Prepare assignments for staff for each event, including set-up, reception, event tear-down, and side work.
• Perform other duties as assigned.

Requirements

• Pay close attention to detail.
• Strong oral and written communication skills; ability to understand instructions and guest requests.
• Excellent customer service skills and ability to lead a team in a respectful and professional manner.
• Ability to adapt to changes in the work environment, manage competing demands, frequent changes, delays, or unexpected events.

Working Conditions

• Daily lifting up to 30 lbs., constant reaching, stooping, standing, and walking.
• Must be able to balance serving trays and have good manual dexterity.
• Required to move around the facility, stand for long hours during events, talk, and hear.
• Work inside and outside the building, including parking lots, with some exposure to adverse conditions.
• Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.
• High noise level environment.
• Knowledge of occupational hazards and applicable safety practices.

Qualifications

• High school diploma or GED required.
• Three years of experience in the food industry.
• Ability to work with limited supervision.
• Current food handler’s certification.
• Must pass a background check, including credit.
• Professional attitude and appearance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to move around the facility, stand for long hours during events, talk, and hear.
• May require work inside or outside the building, as needed by events.