Part Time Backup Care Specialist

About the role

As a Part Time Backup Care Specialist, you'll play a pivotal role in offering comprehensive assistance to Wellthy members seeking temporary and dependable care solutions for their child, adult dependent, or pet (facilitated through warm transfer to Rover) during emergencies. Your responsibilities will directly enhance the member journey by assisting them in establishing a tailored Backup Care Circle, comprising trusted individuals like friends, family, neighbors, and licensed providers. By guiding members through the process of sourcing and validating local care providers, you'll empower them to build a robust backup care framework for both immediate and future requirements. You will report directly to a Care Manager.

Responsibilities

• Engaging directly with members to understand and address their backup care requirements effectively.
• Identifying and engaging reliable vendors to fulfill member requests, utilizing innovative approaches to find suitable backup care solutions.
• Expanding the Care Network by establishing connections with local providers, including private caregivers, to enhance service offerings.
• Managing the end-to-end process of delivering immediate and sustainable care solutions to families.
• Operating with a sense of urgency to promptly identify at least one viable backup care solution for each member in need (within 4-6 hours upon time of request).
• Collaborating closely with Care Operations to implement and refine best practices, and adeptly problem-solving in real-time scenarios.
• Demonstrating independence and confidence in effectively managing shift schedules.
• Providing ongoing support for the successful expansion of local resources within the Wellthy Care Network (WCN), with the ability to multitask during low volume periods.

Qualifications

• 5+ years of childcare and/or Senior care experience, particularly backup care experience.
• A proven track record of providing effective support to families in need is essential.
• Exceptional communication and interpersonal skills to engage directly with members.
• Strong problem-solving skills and the ability to operate with a sense of urgency.
• Confidence in managing shift schedules and demonstrating independence.
• Familiarity with the local care provider landscape, including knowledge of licensed providers, private caregivers, and other potential members of a Backup Care Circle.
• Able to identify and engage with reliable vendors and local providers to fulfill member requests.
• Competent in employing innovative approaches for sourcing suitable backup care solutions.
• A compassionate and supportive approach towards members, with a strong commitment to enhancing the member journey.
• Willingness to collaborate closely with Care Operations and other team members to implement and refine best practices.
• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Preferred qualifications

• Bachelor's degree in healthcare, child development are a plus but not required.
• Bilingual proficiency in English and Spanish is a plus, but not required.
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

Schedule

• Morning: 6:30am-3pm ET
• Evening: 2:30pm-11pm ET
• Overnight: 10:30pm-7am ET
• These roles will be required to work weekends and holidays.
• Please note, that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business. We ensure that any necessary adjustments are communicated well in advance, and we strive to make such changes as minimal and manageable as possible.

Pay & benefits

• Salary Range: $19-$24/hour, depending on shift and experience.
• Remote work environment.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• Sick Days.

Location

This is a fully remote position. Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.