Part-Time Adult Education Clerical Support

About the role

AE Clerical Support staff provides effective Adult Education (AE) program support and excellent customer service.

Responsibilities

• Greets and assists individuals in a professional, pleasant, and timely manner.
• Provides clerical support for program operations, answers and directs telephone calls to appropriate staff.
• Retrieves, sorts, screens, and distributes mail and packages.
• Enters student information into LACES.
• Assists instructors and data manager with correspondence, duplication, material requests, LACES reports, and file management.
• Assists in retrieving and contacting referrals from partnering agencies in the MAE system.
• Assists with GED awards ceremonies.
• Assists with EMCC inventory.
• Assists with marketing of ABE services and recruiting and retaining participants.
• Maintains filing, record-keeping systems, manuals, and other materials.
• Adheres to local and state policies and procedures.
• Maintains confidentiality of records; releases information according to program guidelines.
• Checks EMCC e-mail, voice mail, and mail accounts daily and responds in a timely manner.
• Supports office/classroom equipment—including filling copier with paper, changing toner cartridges, and emptying paper shredders.
• Participates in EMCC and divisional staff meetings.
• Participates yearly in a minimum of twenty hours of AE-approved professional development.
• Performs other duties as assigned by supervisors.
• Assists with participant intakes, TABE testing, and new student orientation.
• Assists with ACT WorkKeys® testing.
• Willingness to work a flexible schedule on occasions, including nights and weekends.
• Effectively communicates with, cooperates with, and supports other college personnel in daily activities.
• Assists with and fulfills other duties as assigned by the AE Director.

Requirements

• High School diploma required; AA degree preferred.
• Excellent computer, organizational, verbal, and written skills.
• Working knowledge of computer databases and MS Office Suites, primarily Word and Excel.
• Good written and oral communication skills.
• Support the College mission implicitly and explicitly in the daily execution of all duties and responsibilities.
• Actively participate in maintaining an effective and continuous recruiting program.
• Participate in Institutional Effectiveness activities.
• Represent the College in a professional manner as evidenced by dress, demeanor, and the discharge of daily responsibilities.
• Fulfill other duties as assigned by the President and/or supervisor.