Part-Time Account Manager (Remote)

Job Description

• Lead onboarding of new clients onto the Messly platform.
• Deliver training sessions to recruiters, managers and leadership teams.
• Develop onboarding materials, playbooks and training collateral.
• Ensure new clients reach “time-to-value” quickly and adopt Messly best practices.
• Act as the primary day-to-day contact for US clients.
• Run monthly and quarterly business reviews with client teams.
• Review client data and platform usage to identify trends and improvement opportunities, and provide structured feedback to product and leadership teams.
• Coach clients on how to increase ROI from Messly.
• Help prioritize product improvements based on US client needs.
• Maintain strong long-term relationships with key stakeholders.
• Support the sales process by creating proposals and client-specific collateral, and supporting product demos where required.
• Identify upsell and expansion opportunities within existing accounts.
• Collaborate closely with the Messly leadership team on US go-to-market execution.
• Provide support to doctors using the platform where needed.
• Work closely with Messly operations and customer support.

Qualifications

• 5+ years’ experience in recruitment or healthcare staffing.
• Experience managing client relationships and driving customer success outcomes.
• Strong presentation and training skills.
• Experience analysing data and translating insights into client recommendations.
• Experience supporting commercial or sales processes.
• Strong communication and stakeholder management skills.
• Highly organised and self-directed.
• Comfortable working remotely in a fast-moving environment.
• Commercially minded and proactive.
• Strong problem-solving and analytical skills.
• Willingness to travel when required.

Additional Information

*M3 reserves the right to change this job description to meet the business needs of the organization

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