Parks Plus Fitness Service Desk Attendant - Part-time

Deadline: Open until filled.

About the Role

This position is responsible for the efficient operation of the Fitness Center service desk.

Requirements

• Minimum of a high school graduate or equivalent
• Previous experience working with computers and the public
• Familiarity with Microsoft Office Suite
• Good organizational, interpersonal, and verbal communication skills
• Ability to work a flexible schedule
• Current CPR/AED certification or obtain within three (3) months of employment

Responsibilities

• Become knowledgeable in all Parks Plus Fitness Center programs and services
• Sell and promote PPFC, including but not limited to: memberships, personal training packages, group fitness memberships, Kidz Kingdom services, and fitness programs
• Utilize the park district’s recreation software to input sales and check in members
• Basic technological understanding of a comprehensive television system, having the ability to change the television station upon a member’s request in a timely manner (no more than 10 minutes)
• Answer all phone calls within 4 rings when at the Service Desk, direct calls to the correct Park District employee, and record messages when needed ensuring that the message is delivered to the correct individual
• Check service desk email each shift
• Maintain fitness center floor, including checking supplies located on the fitness center floor each shift and ensuring that supplies are replenished as needed (including paper towels, hand sanitizer, etc.); empty trash cans; and pick up small items from the floor
• Greet and acknowledge members and guests entering Parks Plus Fitness through providing quality customer service
• Wash and fold towels
• Process paperwork correctly for all new and renewal memberships, member changes, and cancellations
• Provide a high quality of customer service in a professional manner to internal and external customers
• Follow the Wheaton Park District and Parks Plus Fitness Center policies, procedures, and guidelines
• Proactively support the Districts Mission, Vision, and Values
• Maintain good safety awareness and follow all safety guidelines and procedures

Physical Demands

• Frequently remain in a stationary position for long periods of time
• Occasionally position oneself to grasp towels moving them from bin into washer, then dryer, and then fold them
• Perform light cleaning duties
• Move items weighing up to 10 lbs

Environmental Demands

This position will primarily work in the fitness center and may be exposed to dust, odors, and cleaning chemicals and use precautions while handling patron’s used towels which could be contaminated with bodily fluids.

Schedule

• Permanent hours: Tuesday and Thursdays 6:00 p.m. – 9:00 p.m.
• Subbing opportunities available

Pay

$15.00 per hour (Salary range: $15.00 – $18.75 – $22.50)