Parks & Community Services Manager

About the role

The Parks & Community Services Department is seeking an experienced and dynamic manager with a proven ability to inspire and support staff while bringing creative, innovative approaches to achieving program goals and community outcomes. The ideal candidate is a collaborative leader who values teamwork, embraces continuous improvement, and is motivated to help deliver high-quality and equitable services to the community.

Responsibilities

• Develops and implements short and long-range plans for assigned recreation facilities and program areas.
• Establishes performance outcomes and goals.
• Provides strategic guidance based on Parks & Community Services and city planning documents, and community feedback.
• Provides overall supervision to employees, including direct reports, program and administrative staff, and temporary employees.
• Works with program areas on all areas of Human Resource management, including hiring, performance issues, mentoring, and staff training/development.
• Participates in team and group projects at various levels, serving as both a team leader or professional member responsible for directing group work and outcomes.
• Responsible for providing leadership to recreation programs and services on issues including marketing, promotions, technology, equitable and inclusive program access, program evaluation and customer service.
• Corresponds with program participants, City Council, boards, commissions, City management, and residents regarding policies, procedures, service levels, and program goals.
• Develops, reviews, and implements policies and procedures related to program area, including equitable access and inclusion, program pricing, service offerings, operating procedures, legal and risk management, facility maintenance, and building security.
• Meets with outside vendors, prospects new customers, and negotiates partnerships.
• Attends off-site scheduled or unscheduled events or meetings on a timely basis including assisting at department special events as assigned.
• Supervises Community Services Supervisors and Managers, and either directly or indirectly over program coordinators, administrative support staff and temporary employees, as assigned.

Requirements

Education and Experience Requirements:

• Graduation from an accredited four-year college or university with a degree in business, public administration, recreation management, or related field(s).
• Five or more years of related professional experience in recreation management, program planning and/or project management.
• Supervisory and personnel management experience required.

Qualifications

• Extensive knowledge of modern principles, practices, and planning of recreation program development and administration.
• Knowledge of public administration principles, including municipal governance, inter-agency, collaboration and the legal framework impacting park and recreation services.
• Extensive knowledge of access, inclusion, and modification of general recreation programs to support and provide opportunities for everyone to participate.
• Extensive knowledge of budget development, review and analysis.
• Skill in conflict resolution, negotiating and customer service, proactively addressing inquiries and resolving concerns and complaints.
• Strong ability to interpret and apply policies and procedures to ambiguous situations.
• Strong professional communication (oral, written) and analytical skills required.
• Valid driver's license required.
• Ability to develop effective teams and to coordinate efforts across work groups, adapting communication styles and management approaches as needed.
• Proficiency in office skills, including use of Outlook, Word, Excel, Teams, recreation registration programs; ability to master new technology.
• Demonstrated commitment to ongoing learning of diversity, equity & inclusion principles and a commitment to implement these principles in your work.

Skills

• Conflict resolution
• Negotiation
• Customer service
• Proactive inquiry/resolution
• Interpersonal relations
• Teamwork
• Leadership
• Strategic planning
• Program development
• Human resource management
• Financial management
• Legal and risk management
• Facility maintenance
• Building security
• Marketing and promotions
• Technology
• Equitable and inclusive program access
• Program evaluation
• Customer service

Benefits

Details about benefits will be provided in a separate document upon request.

Pay

Details about pay will be provided in a separate document upon request.

Schedule

Details about schedule will be provided in a separate document upon request.

Conditions of Employment

• All candidates will be required to establish employment authorization and identity at the time of hire.
• The City is not able to sponsor work visas.
• Positions may require completion of references checks, including at least one prior supervisor.
• Positions may require obtaining a commercial driver's license (CDL), licensures, or additional certifications.

Equal Opportunity Employer

The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office.