Parking & Transit Technician - Seasonal

Summary

The Seasonal Parking and Transit Technician supports the Town’s parking and transit operations during peak visitor seasons. This position plays a key role in maintaining safe, efficient, and visitor-friendly parking and transit services in a high-demand recreational environment. Duties include field operations, customer service, data collection, and close coordination with the parking and transit manager.

Examples of Essential Duties and Responsibilities

• Works under supervision of the Parking & Transit Manager. • Assists with daily parking operations including monitoring parking areas, responding to customer inquiries, and supporting compliance efforts. • Provides friendly, clear information to residents and visitors regarding parking regulations, permits, transit routes, transit schedules, and special events affecting parking or transit operations. • Supports transit operations through passenger assistance, wayfinding, stop monitoring, and coordination with drivers and dispatch as needed. • Assists with parking technology and equipment, including pay stations, signage, temporary devices, and handheld units. • Collects field data related to parking occupancy, turnover, transit ridership, and special events. • Assists with temporary traffic control including installing and removing cones, barricades, and signage during special events, construction, or peak periods. • Responds to parking- and transit-related service requests and relays issues to supervisor. • Supports parking enforcement staff as needed (non-sworn; does not issue parking violations unless specifically directed). • Maintains a professional, welcoming presence that reflects the Town’s customer service standards. • Participates in daily and/or weekly job-related staff briefings. • Performs other related work duties as required or assigned.

Minimum and Preferred Qualifications

• Required qualifications: - High school diploma or equivalent (GED). - Minimum 18 years of age. - Experience in customer service, parking, transit, tourism, or outdoor recreation. - Familiarity with a recreational or resort community environment. - Experience with data collection or use of handheld/mobile technology. • Valid Driver’s License and satisfactory driving record.

Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required. Training will be provided in these areas as needed: • Strong customer service and communication skills. • Ability to communicate effectively in English, both verbally and in writing, and follow oral and written instructions. Additional language skills helpful but not required. • Ability to learn and follow all parking regulations, including but not limited to, the Americans with Disabilities Act (ADA). • Ability to work independently and as part of a team in a fast-paced environment. • Basic computer and mobile device proficiency including working knowledge of Google suite and Microsoft software (i.e., word, excel). • Ability to learn and explain parking and transit systems clearly to the public, including understanding and interpreting maps and brochures. • Ability to maintain situational awareness and work safely in varying and changing situations. • Ability to learn and implement conflict de-escalation techniques. • Ability to work early mornings, evenings, weekends, and holidays. • Ability to work outdoors in varied weather conditions.

Department

Public Works

Reports to

Parking & Transit Manager

Exempt

No

Pay grade

Seas 3 ($20.50 - $23.50 hourly)

Physical Requirements and Work Environment

Pre-employment physical: No

COLORADO PERA REQUIREMENT

This position must pay into Colorado Public Employee Retirement Association (PERA) on both the employer and employee end; 9% for employee and 15.8% for employer. The position is not otherwise benefit eligible.

Employer

Town of Estes Park

Address

170 MacGregor Avenue PO Box 1200 Estes Park, Colorado, 80517

Phone

970-577-4775 970-577-4777

Website

http://www.estes.org